Did You Know?

Do you understand your invoices?

Clients often feel overwhelmed with difficult-to-read telecommunications invoices and they don't have the time or enough trained staff to handle the billing review workload. These tasks are typically assigned to a non technical admin role. Because Telecom carriers use complex technical terms and acronyms companies are confused from the outset. These problems are difficult to uncover and require a thorough, detailed investigation by a knowledgeable resource and constant follow-up.

Services Provided

ComsWeb specialise in the Australian Telecommunications Market. We hold an Australian Communications Authority License (Lic No. 31049) for Project Management of cabling and site infrastructure. Our services include:-

Billing Audits

• Reconciliation of telecommunication Carrier billing.
• Consolidated multi Carrier enhanced expenditure reporting.
• Departmental enhanced expenditure reporting.

Infrastructure Management

• Physical audit and analysis of existing and proposed telecommunications infrastructure.
• Documentation and diagrammatic representation of existing infrastructure.
• Rationalisation of existing voice and data infrastructure.
• Cabling Systems
• PABX management including CTI, TIMS and RVA

Strategic Management

• Strategic Telecommunications Plan consultancy.
• Risk Assessment and Containment.
• Carrier and Service Provider optimisation - WITHOUT CHANGING CARRIERS!
• Needs Assessment
• Disaster Recovery Planning

Operational Management

• Contract and temporary Telecommunications Staff.
• Documentation of standardised or routine procedures and tasks.
• Facilities Management.
• Fraud detection and prevention.
• In-House seminars and workshops.
• Moves Adds and Changes Management
• System Training
• Traffic Analysis
• Troubleshooting and third party arbitration.

Procurement

• Documentation for Tender, Request for Quotation/Proposals
• Evaluation of bids (including compliance to Government policies and guidelines).

Project Management

• Project Management of relocations, equipment and network refresh.
• Implementation and monitoring of new technology benefits.
• Backbone infrastructure new buildings.

.....or any unique or once off requirements.